United Bank Limited (UBL) is hiring Phone Banking Officers for its International Help Desk in Karachi. This is a great opportunity for candidates fluent in Arabic to join one of Pakistan’s leading banks in a permanent position.
Job Details
- Position: Phone Banking Officer – UBL International Help Desk
- Job Type: Permanent
- Total Positions: Multiple
- Minimum Education: Intermediate
- Experience: 0 - 1 year (Fresh candidates can apply)
- Application Deadline: 30th March 2025
- Posted On: 24th February 2025
Eligibility Criteria
Required Skills and Qualifications
- Language Proficiency: Must be fluent in Arabic (fluency in English is a plus).
- Customer Service: Strong interpersonal skills to handle inquiries and complaints effectively.
- Teamwork: Ability to work well within a team.
- Flexibility: Willingness to work in rotational shifts.
- Experience: 1 year of customer service or contact center experience preferred but not mandatory.
- Technical Skills: Basic knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
Job Responsibilities
- Handle inbound customer calls from UAE, Qatar, Bahrain, and other regions.
- Provide high-quality customer service by addressing inquiries and resolving complaints.
- Maintain accurate records of customer interactions and transactions.
- Work as part of a team to ensure smooth operations and meet performance goals.
- Offer assistance and information on UBL’s banking products and services.
- Ensure compliance with banking policies and customer service standards.
How to Apply
Interested candidates can apply online through the UBL Career Portal:
Application Process
- Click on the application link provided above.
- Log in or create an account on the UBL Career Portal.
- Fill in the online application form with your details.
- Upload your updated CV and other required documents.
- Submit your application before the deadline (30th March 2025).
Why Join UBL?
- Career Growth: Opportunity to work in a leading bank with career advancement possibilities.
- Permanent Position: Job security and long-term career stability.
- Training & Development: Enhance your customer service skills and technical knowledge.
- Competitive Salary & Benefits: Attractive salary with employee benefits.
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